VACANCY | CLAIMS CONSULTANT | CENTURION, GAUTENG | PERMANENT

PSGs commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce. In achieving our employment equity goals, we give preference to applicants from designated groups, and we encourage people with disability to apply.

Job description:

The Claims Consultant will be responsible for registering personal and commercial lines claims as requested from client or adviser on the systems or at the relevant product provider following the claims processes.

Responsibilities:

• Receive claim from the client or adviser and make sure that cover is in place and premiums paid up to date.
• Register personal and commercial lines claims on relevant system or at the product provider.
• Request outstanding information / documents from the client.
• Appoint assessor where applicable.
• Follow the claims process and procedures.
• Follow claims up and provide assistance to the provider and client where needed.
• Provide regular feedback to the client and adviser on the progress of the claim.
• Report complicated claims, rejections to management before speaking to the client.
• Finalise claim and upload all documents to myPractice under the clients profile on notes.
• Ensure that all processes are in place, if not, request adviser / team leaders assistance.

Minimum Requirements:

• Grade 12
• Fully computer literate (MS Word, Excel, and Outlook)
• NQF Level 4 – Full qualification (short-term insurance)
• Successfully completed the RE 5 Examination (Representatives)
• A minimum of 3 years working experience within the short-term Insurance industry
• DOFA confirmation from FCSA
• Proficient in both written English and at least one other of the official South African languages

Competencies:

• Good verbal and written communication skills
• Good administration skills
• Excellent planning and organising skills
• Problem solving and analysis
• Time management skills
• Good negotiation skills
• Resilient with a good level of stress tolerance
• Highly client-focused with good interpersonal skills

How to apply:

Candidates interested must apply on the PSG Careers website https://www.psg.co.za OR browse vacancies https://bit.ly/3bD2iAk by no later than 25 May 2026.  By submitting your application, you are giving PSG Financial Services implicit consent to the storage and processing of your personal information. If you are not contacted within 2 weeks of your application, please accept that your application was unsuccessful.